Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to know how we arrived at a rating? This page explains how to reach the Non Gamstop Casinos team and what kind of queries we're set up to handle.

What we can help with

Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop. We're not a casino ourselves, so we can't process deposits, resolve account issues or intervene in a dispute you're having with an operator. What we can do is help with:

• Corrections or updates to information on any brand reviewed here, including our full rundown of non Gamstop casino sites
• Questions about how we rate and rank operators such as Betmica, Kikibet or Betninja
• Feedback on the site itself — broken links, outdated offer terms, or unclear content
• General queries about how non Gamstop casinos work, licensing, or payment methods
• Requests for information about responsible gambling support if you or someone you know needs it

What we can't do

Because we don't operate any of the casinos listed on this site, there are limits to what we can resolve directly:

• We can't access, close or reactivate an account held with any casino brand
• We can't issue refunds, reverse withdrawals or chase payments on a player's behalf
• We can't override bonus terms, wagering requirements or eligibility rules set by an operator
• We can't provide legal or financial advice

If your query relates to an active account — a delayed withdrawal, a bonus dispute, or a login problem — that needs to go directly to the support team of the casino in question. Most of the brands featured in our comparisons, including Betmica, Kikibet, Betninja, WinnerIsland and the rest of the list, publish live chat or email support links on their own sites, and that's the fastest route to a resolution.

Before you get in touch

A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:

1. For a full breakdown of how we assess and rank operators, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed, which covers our method alongside individual brand write-ups
2. For background on who runs Non Gamstop Casinos and why the site exists, visit About Us
3. For our stance on safer gambling tools, self-exclusion and where to find support, read Responsible Gambling
4. For the legal terms governing use of this site, see Terms and Conditions

How we handle your message

Any information sent to us is used only to respond to your query. We don't share reader correspondence with the casino brands we review, and reaching out doesn't affect anything about your relationship with an operator you're already registered with.

If your message concerns a factual error — an offer amount, a rating, or a detail about how a bonus works — please include as much specificity as you can (the brand name and the section of the page in question). It helps us verify and correct things quickly, since our content is checked periodically and we'd rather fix an inaccuracy than leave it standing.

A note on gambling harm

If you're contacting us because gambling has become difficult to control, this isn't the right first stop for support, but we won't turn you away without direction. Our Responsible Gambling page lists tools and organisations that specialise in this, including guidance on self-exclusion schemes. Gambling should always be for entertainment, funded only with money you can afford to lose, and available only to those aged 18 and over.